Last updated: 22/02/2026

Terms & Conditions

By SATOYAMA COACHING

Welcome to Satoyama Coaching

We provide personalized orthomolecular nutrition and life coaching services to help you regain your health, energy, and direction. These Terms and Conditions outline the relationship between you (our valued client) and us. By using our website or services, you agree to these terms.

If you have any questions, please reach out at: contact@satoyamacoaching.com

About These Terms

These Terms and Conditions apply to all visitors, clients, and users of the website and services provided by Satoyama Coaching, located at Papaverweg 34, 1032 KJ, Amsterdam, The Netherlands.

Our services include:

• Orthomolecular nutrition consultations (meal plans and supplement protocols)

• Life coaching (Boundary & Energy Management, Life Design & Self-Discovery)

• Total Life Reset programs (combination of nutrition and coaching)

• Introduction sessions and Follow-up consultations.

When you use our services, you agree to:

• These Terms and Conditions

• Our Privacy Policy

• Any program-specific agreements provided

You must be 18 or older to use our services.

OUR SERVICES

Satoyama Coaching provides:

ORTHOMOLECULAR NUTRITION SERVICES

• Personalized meal plans

• Supplement protocols and recommendations

• Health assessments and consultations

LIFE COACHING SERVICES

• Boundary & Energy Management

• Life Design & Self-Discovery

• Total Life Reset programs

Services are provided through:

• Online video calls (Zoom, Doxy) for both nutrition and coaching

• The option of in-person sessions for both nutrition and coaching

• In-person general health assessments (nutritional analysis and general health indicators)

• Intake forms

• Ongoing support via WhatsApp or email

IMPORTANT: Our services are not substitutes for medical care, therapy, or emergency treatment. You are responsible for the communication with your doctor when you decide to make any significant changes in your diet, if you have medical conditions or take medications.

SUPPLEMENT RECOMMENDATIONS

We create personalized supplement protocols based on your health needs and goals. We sell supplements from selected brands directly as a service during consultations, and we also refer you to other high-quality brands that you can purchase independently from retailers of your choice

While we only recommend high-quality supplements from reputable brands, Satoyama Coaching is not responsible for:

• Product quality issues from third-party manufacturers

• Reactions or side effects from supplements

• Availability or pricing from retailers

To ensure safe supplement recommendations, we verbally check for potential interactions with any medications you may be using during your session. This information is not recorded or retained.

IN-PERSON HEALTH ASSESSMENTS

We offer in-person general health assessments, which may include:

• Nutritional analysis

• Blood pressure measurements

• General auscultations of lung and heart

• Arterial flexibility assessment

These assessments are for informational and wellness purposes only. They do not constitute medical diagnosis or treatment. If assessments indicate potential health concerns, you will be advised to consult with a licensed medical doctor.

In-person sessions are available by appointment only, subject to availability.

BOOKING & PAYMENT

When you book a consultation or program:

• You’ll receive a payment link via email

• Full payment is required before services begin

• We use secure third-party payment processors

By making a payment, you confirm that:

• Your payment information is accurate

• You authorize us to process your payment

• You have read and agree to these Terms

REFUND POLICY

COACHING & NUTRITION PROGRAMS:

• Full refund available within 48 hours after payment

• 48 hours after payment, programs and consultations are non-refundable

• This protects our proprietary intake methodology and ensures commitment to the process

FOLLOW-UP CONSULTATIONS (Single Sessions):

• Full refund available within 48 hours after payment

• 48 hours after payment, programs and consultations are non-refundable

*In case of serious extenuating circumstances (medical emergency, bereavement), refunds or rescheduling may be considered on a case-by-case basis. Documentation may be required. Contact us immediately at: contact@satoyamacoaching.com.

RESCHEDULING:

• Sessions can be rescheduled up to 48 hours before the scheduled session at no charge

• Rescheduling requests with less than 48 hours notice are subject to availability and may result in the session being counted as completed

PROGRAM DELIVERY

After payment is confirmed:

You’ll receive your intake form 48 hours after the refund window closes

Complete the intake form before your first session

Sessions are scheduled at mutually agreed times

Between-session support is provided via WhatsApp or email (response within 24 hours on business days)

We work Monday, Tuesday, Thursday, and Friday from 10:00 to 16:00 (Amsterdam timezone).

YOUR RESPONSIBILITIES

As a client, you agree to:

• Provide accurate and complete information in intake forms

• Show up to scheduled sessions on time

• Complete any homework or exercises assigned between sessions (very important for progress)

• Communicate openly and honestly during our work together

• Let us know during your session if anything relevant to your supplement or nutrition advice has changed

•Respect our time by providing proper notice for cancellations or rescheduling

Intellectual Property

All content, materials, resources, intake forms, coaching frameworks, and methodologies provided by Satoyama Coaching are our exclusive intellectual property.

You may not:

• Reproduce, distribute, or share our materials without written permission

• Use our intake forms, frameworks, or methodologies for commercial purposes

• Copy or screenshot proprietary content for use outside of your personal coaching journey

This includes but is not limited to:

• Intake form questions and structure

• Coaching frameworks and tools

• Meal plans and supplement protocols (these are for your personal use only)

• Session recordings or materials

CONFIDENTIALITY & PRIVACY

We take your privacy seriously.
All information you share during coaching and consultations is confidential, except:

• Where there is risk of harm to yourself or others

• As required by law

Your personal data is stored securely and handled according to GDPR regulations. See our Privacy Policy for full details.

You have the right to:

• Access your data

• Request corrections

• Request deletion at any time

DATA RETENTION

We retain different types of information for different periods:

Wellness, Nutrition and Life Coaching Information (1 year): Notes and materials related to wellness, Life coaching, nutritional guidance & supplement advice, meal planning, personal development, boundaries coaching, and self-discovery are retained for 1 year after our last contact.

Inquiry and Lead Information (6 months): If you submitted an inquiry or discovery form but did not become a client, your contact information is deleted after 6 months.

Please note: We do not collect or record medical histories, diagnoses, medications, or lab results. Any health-sensitive information shared verbally during sessions is not recorded or retained. We always refer clients to qualified medical specialists for matters beyond our scope.

Data Security: All client information is stored securely using password-protected systems with two-factor authentication. We maintain regular backups to multiple secure locations to protect against data loss.

Your Rights Under GDPR: You have the right to access your data at any time, request corrections to inaccurate information, request a copy of your data in a portable format, and request full deletion of your data at any time.

Deletion Requests: You may request deletion of your data at any time. We will process your request within 30 days. After retention periods expire, all data is permanently deleted from our systems and backups.

To exercise your data rights, contact us at: contact@satoyamacoaching.com

LIMITATION OF LIABILITY

While we are committed to supporting your health and personal growth, Satoyama Coaching cannot be held liable for:

• Outcomes or results (individual results vary)

• Reactions to dietary changes or supplements

• Decisions you make based on our recommendations

• Technical issues (internet connectivity, video call platforms, etc.)

• Indirect, consequential, or unforeseen damages

You acknowledge that:

• You are responsible for your own health decisions

• Coaching and nutrition services require your active participation

• Results depend on your implementation of recommendations

• We provide guidance and support, not guarantees

THIRD-PARTY SERVICES

We may use third-party platforms for:

• Video calls (Zoom, Doxy, etc.)

• Scheduling (Setmore)

• Payment processing (Stripe, bank transfers)

We are not responsible for issues with these third-party services, including:

• Service outages or technical problems

• Data breaches or security issues on their platforms

• Changes to their terms or pricing

We recommend you review their terms and privacy policies.

ENDING OUR AGREEMENT

Either party may end our working relationship at any time.

We reserve the right to terminate services if you:

Breach these Terms and Conditions
Behave inappropriately or disrespectfully
Provide false or misleading information
Fail to make required payments

In case of termination by us without cause, any remaining unused sessions will be refunded on a pro-rata basis. No refund will be issued if termination results from a breach of these Terms, inappropriate behavior, false information, or non-payment.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our services or legal requirements. Any updates will be posted on our website with the date of the last revision. We encourage you to review these Terms periodically. Continued use of our services after changes have been posted constitutes your acceptance of the updated Terms.

GOVERNING LAW

These Terms are governed by Dutch law. If you’re an EU resident, you also benefit from consumer protections in your country of residence.

Any disputes will be resolved through mediation or, if necessary, in the courts of Amsterdam, The Netherlands.

Contact Us

We’re here to help with any questions or concerns:

Email: contact@satoyamacoaching.com

Website: http://www.satoyamacoaching.com

Mailing Address: Papaverweg 34, 1032 KJ, Amsterdam, The Netherlands

Business Hours: Monday, Tuesday, Thursday, Friday from 10:00 to 16:00

Thank you for choosing Satoyama Coaching. We’re honored to support your journey toward health, energy, and authentic living.

Consent

Hours

Monday, Tuesday, Thursday and Friday
10:00 to 16:00

Contact

(+31) 638868869
contact@satoyamacoaching.com